Eyeglass Gallery ("we", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect and how we use it.
We collect information you provide directly, such as your name, contact details, prescription and insurance information, and any messages you send us through our website forms or when booking an appointment.
We use your information to provide eyecare and eyewear services, process orders and insurance claims, respond to your enquiries, and, where you have consented, send you updates. We do not sell your personal information.
We take reasonable steps to safeguard your information. Health and prescription records are handled in accordance with applicable Ontario privacy legislation. We retain personal information only as long as necessary for the purposes described here or as required by law.
Our website uses Google Analytics to understand how visitors use the site, such as which pages are viewed and how people found us. This uses cookies and collects information like your approximate location, device and browser, but not your name or contact details. You can block cookies in your browser settings or use Google's opt-out tool at tools.google.com/dlpage/gaoptout.
Personal health information, including eye exam results and prescriptions, is collected, used and disclosed in accordance with Ontario's Personal Health Information Protection Act (PHIPA). Please don't send detailed health information through our website forms; we're happy to discuss it by phone or in person.
You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing, by contacting us at info@eyeglassgallery.ca or 905.331.5999.